TERMS AND CONDITIONS OF SALE
1. General
These Terms and Conditions (“Terms”) govern the sale of goods (“Products”) and services (“Services”) by The Blind Spot FNQ Pty Ltd (ABN: 71 675 697 711) (“The Company”) to the customer (“The Customer”).
By accepting a quotation, paying a deposit, instructing The Company to proceed, or accepting Products or Services supplied by The Company, the Customer agrees to be bound by these Terms.
2. Orders and Payment
2.1 Acceptance of Orders
Orders are confirmed upon acceptance of quotation (written or verbal) and are finalised upon receipt of the required deposit payment.
All details contained within the quotation, including specifications, measurements, colours, quantities, configurations and product selections, are deemed accepted by the Customer upon acceptance of the quotation.
Once a quotation has been accepted and deposit payment received, the order cannot be cancelled or amended without written agreement from The Company.
The Customer acknowledges that all Products are custom manufactured unless otherwise specified.
2.2 Deposit Payment
A deposit of 50% of the total quoted amount is required immediately upon acceptance of the quotation and prior to any of the following occurring:
2.3 Progress Payment
A progress payment bringing total payments received to 90% of the total invoice amount is required prior to scheduling or confirming any installation date.
The Company reserves the right to postpone, reschedule or withhold installation scheduling until this payment has been received in cleared funds.
2.4 Final Payment
The remaining balance is due within seven (7) days of invoice following completion of installation unless otherwise agreed in writing.
Payment methods accepted include bank transfer, credit card and any other method agreed to in writing.
2.5 Prevailing Payment Terms
Unless expressly agreed to in writing by The Company, the payment terms contained within The Company’s quotation, invoice and Terms & Conditions shall prevail over any conflicting terms contained within a Customer’s purchase order, subcontract agreement, supplier onboarding documents, payment policy or other documentation issued by the Customer.
Acceptance of the quotation, payment of any deposit, or instruction to proceed constitutes acceptance of these Terms in full.
2.6 Late Payments
In the event of overdue payment, The Company reserves the right to:
The Customer agrees to indemnify The Company against all recovery costs associated with overdue accounts.
2.7 No Set-Offs, Retentions or Back Charges
No retention monies, contra charges, set-offs, payment withholding or back charges shall be deducted from The Company’s invoices unless expressly agreed to in writing by The Company prior to commencement of Works.
3. Pricing
All prices quoted are in Australian Dollars (AUD) and inclusive of GST unless otherwise specified.
Quotations are valid for thirty (30) days from the date issued unless otherwise stated.
After this period, The Company reserves the right to adjust pricing to reflect current material, freight, supplier or labour costs.
Final pricing may be subject to confirmation following final site measurement.
Any variations requested by the Customer after acceptance may incur additional charges.
4. Delivery, Installation & Additional Charges
Delivery and installation dates are estimates only and may be subject to change.
Delays do not constitute grounds for cancellation unless deemed unreasonable by applicable law.
Installation services include standard installation only as per quoted specifications.
Additional charges may apply for:
Once installation has commenced, if unforeseen issues arise preventing standard installation, it is the responsibility of the Customer or builder to rectify such issues prior to installation continuing.
The Company shall not be liable for delays caused by suppliers, freight companies, weather events, site readiness, access restrictions, builder scheduling, industrial action or circumstances beyond The Company’s reasonable control.
Electrical works are by others unless specifically noted within the quotation.
4.1 Additional Site Visits, Administration & Variation Charges
The Company’s quotation includes only the site visits, administration, coordination, consultation, measuring, manufacturing and installation scope specifically outlined within the quotation.
Any additional site visits, consultations, meetings, re-measures, project coordination, scheduling changes, administration, redesign work, variation management or time spent outside the normal quoted scope may be charged as an additional cost at The Company’s standard service rates.
Additional charges may also apply where delays, return visits or additional attendance are caused by:
The Company reserves the right to issue variation invoices for such additional works and attendance.
5. Ownership and Risk (Romalpa Clause)
5.1 Retention of Title
Ownership of all Products remains with The Company until full payment has been received and cleared for all Products and Services supplied.
5.2 Risk Transfer
Risk in the Products transfers to the Customer immediately upon delivery to site.
The Customer is responsible for insuring the Products from the time of delivery.
5.3 Right to Recover Goods
In the event of non-payment, The Company reserves the right to recover any unpaid Products supplied.
The Customer grants irrevocable authority for The Company to enter any premises where the Products are stored for the purpose of repossession.
Any damage or costs associated with recovery of unpaid Products shall be the responsibility of the Customer.
5.4 Resale of Goods
Until ownership passes to the Customer, the Customer must not sell, lease or otherwise dispose of the Products.
If the Products are sold prior to ownership passing, the proceeds of sale shall be held in trust for The Company.
6. Product Functionality and Customer Responsibility
The Company’s Products are designed and manufactured to function as intended based on the specifications provided.
Individual results may vary due to differences in installation environments, building design, orientation, usage, lighting conditions, environmental conditions and maintenance.
It is ultimately the Customer’s responsibility to ensure the selected Products are suitable for their intended application, preferences and environment.
The Company encourages Customers to carefully review all specifications, samples, measurements and product selections prior to acceptance.
The Company does not guarantee that Products will satisfy expectations beyond their intended design specifications.
Minor variations in colour, weave, texture, finish, dimensions or fabric batch may occur and shall not constitute defects.
7. Returns and Refund Policy
The Company complies with Australian Consumer Law.
7.1 Faulty Products
If a Product has a major fault that cannot reasonably be repaired or replaced, The Company will provide a remedy in accordance with Australian Consumer Law, which may include repair, replacement or refund.
7.2 Minor Faults
Minor faults will be repaired or replaced within the applicable warranty period at no cost to the Customer.
7.3 Change of Mind
Returns or refunds for change of mind are not accepted.
Custom-manufactured Products including blinds, shutters, curtains, awnings and associated Products cannot be resold and are therefore not eligible for return.
7.4 Inspection of Faults
Where a fault is reported within a reasonable timeframe, The Company may arrange inspection to determine the appropriate remedy.
Proof of purchase must be provided for all claims.
8. Warranty Policy
The Company provides warranty coverage for the duration specified within the quotation and invoice documentation supplied to the Customer.
Warranty periods may vary depending on Product type and manufacturer.
Typical warranty periods include:
The warranty covers defects resulting from faulty materials or workmanship only.
The warranty does not cover:
Where a Product is found to be defective within the applicable warranty period, The Company may repair or replace the Product at its discretion.
Travel charges may apply for warranty attendance outside standard service areas.
9. Limitation of Liability
To the extent permitted by law, The Company shall not be liable for any indirect, incidental, special or consequential damages including:
The Company shall not be liable for any liquidated damages or delay-related claims arising from delays in manufacture, supply, delivery or installation.
The Company’s total liability for any claim relating to Products or Services supplied shall be limited to the repair, replacement or refund of the affected Products at The Company’s discretion and shall not exceed the purchase price paid.
10. Defamation and Public Statements
The Company is committed to resolving concerns professionally and fairly.
The Customer agrees not to make any public statements, reviews or comments, including on social media platforms, that are knowingly false, misleading or defamatory toward The Company.
Customers are encouraged to contact The Company directly to attempt resolution prior to making public complaints.
Nothing in this clause limits the Customer’s lawful rights under Australian law, including the right to leave honest reviews or make legitimate complaints.
The Company reserves the right to take legal action where knowingly false or defamatory statements cause reputational damage.
11. Consumer Guarantees
The Company’s goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
Customers are entitled to replacement or refund for major failures and compensation for reasonably foreseeable loss or damage.
Customers are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
13. Acceptance
Acceptance of any quotation, payment of a deposit, instruction to proceed or acceptance of Products or Services supplied by The Company constitutes acceptance of these Terms and Conditions in full.
The Blind Spot FNQ Pty Ltd 2026